The Eternity Rose provides FREE SHIPPING for all orders.
We use only air-express shipping services for interstate orders, and express road freight for orders within NSW.
We aim for next business day delivery to virtually anywhere in Australia, for orders placed before 11:00am NSW time weekdays.
THE ONLY EXCEPTION IS DELIVERIES TO P.O. BOXES. For Post Office Box deliveries, we are restricted to Australia Post e-parcel which takes 1-7 days depending on where you are in Australia.
Please go to the bottom of this page for Valentine's Day Specific Q & A's
Orders placed before 11:00am NSW time on business days are despatched the same day, and are generally received the next day. If you place your order after 11:00am, then your order will be despatched the next business day, and likely to be received the day after that.
At present our carriers are delivering 97% of Australian metropolitan orders the next day. Unfortunately we cannot guarantee next day delivery.
If you are having your order delivered to a business, you must include the name of the business in the 'Company' field provided on the order page.
You will receive a tracking email between 7:00pm and 8:00pm on the day of despatch of your order.
If you have not received your tracking email by 8:03pm on the expected day of despatch, then please check your spam filter. Hotmail in particular seems to allocate our server emails to their spam filter.
If you have not received your tracking email then please feel free to email us at [email protected] or call 1300 858 414.
PLEASE NOTE - like all online suppliers who rely on transport systems, we are subject to the vagaries of third-party logistics. Occasional delays can occur due to peak periods or inclement weather, so we recommend that you build in adequate delivery buffer time relative to the importance of your gift occasion.
WEEKEND ORDERS are despatched on the following Monday (except for public holidays) and are generally received on the Tuesday. You will receive a tracking email at 7:00pm on the Monday night for weekend orders.
At The Eternity Rose, we understand that gift items should be delivered with maximum speed, and minimum risk of being late, to help ensure the item is available for the intended occasion.
To this end, The Eternity Rose employs the latest technology in order-processing systems to ensure your gift arrives in perfect condition, and with minimal delivery time.
How long does it take you to process an order?
Orders placed before 11:00am business days are generally processed and despatched the same day. Orders placed after 11:00am are generally processed and despatched the next business day.
What is your delivery time?
At present, most of our orders are delivered according to the above parameters. Some remote areas of Australia may take slightly longer.
Are there any delivery costs for online orders?
No, there are no delivery costs for online orders. We pay all freight costs.
How can I track my order?
We will send you an email at 7:00pm on the day of despatch of your order, which contains a tracking number and link to track the delivery progress.
What if I am not home to accept my delivery?
Our carriers generally require a signature on delivery of your package. Where convenient, we suggest you arrange for your order to be delivered to your work address. If there is no one available to accept the delivery, a calling card will normally be left by the courier to explain how obtain the package, or organise re-delivery. In some instances, the carrier may leave the item in a safe place.
Can you deliver to a Post Office Box?
Yes, we can organise your parcel to be delivered to a Post Box. However, PO Box deliveries outside of metropolitan NSW generally take 2-7 days depending on how far you are from Sydney.
What happens if my tracking number does not appear in the tracker, or has remained in the tracker for more than 4 days?
You may call FDM who is our freight management specialist on Ph: 02 8882 0400, or email them on [email protected]. Please provide your tracking number.
If you do not have a tracking number then please call or email The Eternity Rose on 1300 858 414 or [email protected]
Do you do International Deliveries?
Yes, we can deliver to most countries. If your country is in our drop down country list on the order page, then you will enjoy free shipping to that country. All international deliveries are sent via DHL and include payment of local duties and taxes. This allows a gift to be sent overseas door to door, without the recipient having to be involved with any customs issues or expense. International delivery time is generally around 3 days.
Please do not hesitate to contact us with any questions relating to delivery.
Valentine's Day Q & A's
Q: Can you deliver on Valentine’s Day?
Unfortunately we are unable to dictate specific delivery dates or times to our carriers. Orders placed before 11:00am are generally shipped the same day, and delivered the next. Orders placed after 11:00am are generally delivered two days later. If you wanted an order delivered specifically on Valentines' Day, you would need to order before 11:00am on the day before (Monday Feb 13). However, you risk having the item not arrive on Tuesday 14th. At present our carriers are achieving around a 95% next day delivery rating for Australian metropolitan areas. More romote areas take slightly longer. Unfortunatley we are unable to guarrantee delivery times.
Q: I have already placed my order. Can you postpone my order to be delivered on Valentine’s Day?
Once an order has been placed, delivery cannot be postponed. Orders are processed within one business day and then shipped.
Q: I have already placed my order. Can I pay for faster delivery?
Unfortunately we are unable to expedite the delivery. We already offer standard Express Shipping in which orders are processed within one business day and then shipped.
Q: Can you provide engraving services?
We do not provide engraving services, however, many of our customers have the stem of their Gold, Silver or Platinum Eternity Roses engraved by a jeweller, watch repairer, boot maker or Mr Minit store, at their local shopping centre. The glazed Eternity Roses cannot be engraved.
Q: Can I add a card / message / note with my order?
Our products are processed and shipped through a large distribution centre, who unfortunately do not have the facilities to add individualized notes / messages / cards to the package.
Q: I need to change the shipping address of my order / I won’t be home when the package is going to be delivered
Unfortunately we cannot change the shipping address once an order is placed. If nobody is going to be home when the carrier attempts delivery, either the package will be left at the address if deemed safe to do so, or a calling card will be left for you to contact the carrier and re-arrange delivery.
Q: I’m not sure if my order went through / Can you tell me if my order went through?
If you saw an order confirmation screen with order number immediately after you placed your order, then it has successfully gone through. Sometimes the confirmation emails are held by your spam filter. A sure way to check things is to log into your credit card or PayPal account, and see if you have been charged. If you were charged, then your order has definitely gone through. If you were not debited, then an order has not been placed. You can simply call us and PLACE AN ORDER OVER THE PHONE USING YOUR CREDIT CARD if you wish.
Dont hesitate to call us with any other questions - 1300 858 414